The duties of a credit controller include:
- Credit controllers often have their own book of debtors accounts to manage, over time they will become very familiar with these companies – what their needs are and how to deal with late payments on each of them.
- Credit controllers use email, letters, and telephone to contact debtors and ensure payment of outstanding invoices.
- They credit check new customers and open new credit accounts ensuring the company has all the relevant information on the debtor.
- They keep a record of all communication with the customer, this is important when there are payment problems and the account becomes legal, these records are needed for court proceedings.
- They resolve all problems for clients, copy invoices, proof of delivery, credit notes, and liaise internally to progress any problems that are being handled in any other department.
- Often they will instruct collection agencies and / or solicitors. (Credit controllers will often appear in court to represent their company)
- Some may deal with factoring and credit insurance.
- They will reconcile accounts and do the same for the month end for the whole debtor ledger.
- They report to management on outstanding issues and inform them early of potential debtors problems.
- They may deal with liquidators and ask for bad debts to written off.
If you are interested in a career within Credit Control than speak to one of our consultants today and disucss any vacancies we have!